By Sue Brelade, Christopher Harman
A professional yet jargon-free consultant enablea you to regulate the data on your association successfully--to establish, assemble and use that wisdom to greatest advantage.Organize and deal with all of your wisdom assets competently and you'll: bring up productiveness; decrease pricey errors; in achieving your ambitions extra speedy; differentiate yourselves from others. it is a no-nonsense clarification of what KM is, what it may do in your association and what you must understand and do. It contains 4 specified checklists and 3 in-depth case stories.
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Additional info for A Practical Guide to Knowledge Management (Thorogood Professional Insights)
Sometimes this can have serious consequences, the authors know of one example where a court case had to be settled to the detriment of the organisation, on the production of an email which the plaintiffs possessed but which had not been retained by the originator within the organisation. As a communications tool, e-mail cannot be managed in a hierarchical fashion. It is an open and difficult to regulate communications medium. Just as it can be used to communicate productively for the benefit of the organisation, it can also be used negatively.
It will also be a good indicator of how likely it is that knowledge management can be successfully introduced.
The regulatory requirements meant that the organisation had to ensure levels of competency amongst staff involved in selling financial products. ) THOROGOOD PROFESSIONAL INSIGHTS 22 2 KNOWLEDGE MANAGEMENT – THE SYSTEMS DIMENSION • Health and Safety Workstation Assessments (this example required individuals to complete a workstation assessment, again with the results being sent back centrally to be collated). ‘Pull’ technology however, allows the employee to decide when to pull down information from the intranet that they wish to view.
A Practical Guide to Knowledge Management (Thorogood Professional Insights) by Sue Brelade, Christopher Harman